Privacy Policy

1. Introduction and Scope

MIRASTONE WHOLESALERS ("Company," "we," "our," or "us") operates the website located at [website URL] (the "Service"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, retention, and protection of your personal information when you access or use our Service.

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with our policies and practices, you must not use our Service.

This Policy applies to all information collected through our Service, including information collected via email, text message, or other electronic communications between you and the Service.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service. The types of information we collect include:

2.1 Personal Information

We may collect the following personal information:

• Identity Information: Full name, date of birth, gender, and government-issued identification numbers when required for verification purposes
• Contact Information: Email address, postal address, billing address, shipping address, telephone number, and mobile number
• Financial Information: Payment card details (processed securely through third-party payment processors), bank account information, billing history, and transaction records
• Account Information: Username, password, account preferences, purchase history, wishlist items, and customer service communications
• Marketing Preferences: Your preferences regarding receiving marketing communications from us

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information:

• Device Information: IP address, device type, device identifiers, operating system, browser type and version, screen resolution, and language settings
• Usage Information: Pages visited, time spent on pages, clickstream data, search queries, access times, dates and times of Service use, and referring website addresses
• Location Information: General geographic location based on IP address or more precise location if you grant us permission
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, shipping providers, social media platforms (if you connect your account), and business partners. This information may be combined with information we collect directly from you.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and fulfill your orders, including payment processing and shipping
• Create and manage your account
• Provide customer support and respond to your inquiries
• Send you order confirmations, shipping notifications, and delivery updates
• Process returns, refunds, and exchanges

3.2 Business Operations

• Improve, personalize, and optimize our Service
• Conduct analytics and research to understand user behavior and preferences
• Develop new products, services, and features
• Prevent fraud, abuse, and security threats
• Enforce our Terms and Conditions and other policies

3.3 Marketing and Communications

• Send you promotional materials, newsletters, and marketing communications (with your consent)
• Personalize marketing content based on your preferences and purchase history
• Administer contests, sweepstakes, and promotional campaigns

3.4 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to subpoenas, court orders, and government requests
• Protect our rights, property, and safety, as well as that of our users and others
• Investigate potential violations of our policies

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, order fulfillment, shipping, data analytics, email delivery, hosting, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity or successor in interest.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our users, or others.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing.

5. Data Security

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure payment processing through PCI DSS-compliant third-party processors

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal, regulatory, and contractual requirements
• The potential risk of harm from unauthorized use or disclosure

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. You may update certain information directly through your account settings.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions where we are required to retain information for legal or legitimate business purposes.

7.4 Objection and Restriction

You have the right to object to processing of your personal information or to request restriction of processing in certain circumstances.

7.5 Marketing Communications

You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly. Note that you may still receive transactional and administrative communications related to your account or orders.

7.6 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

When we transfer personal information from certain jurisdictions, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information receives adequate protection.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by posting the updated Policy on our Service and updating the "Last updated" date.

Your continued use of our Service after such changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MIRASTONE WHOLESALERS
G-25, SURIA COURT JALAN LAKSAMANA
BANDAR MAHKOTA CHERAS, 43200 CHERAS
SELANGOR, MALAYSIA

Email: mirastone8888@gmail.com
Phone: 0178907633

For data protection inquiries, please include "Privacy Policy Inquiry" in the subject line of your email.